Terms & Conditions
The Company
This website concerns Designer Doors by Universal, a product range manufactured and managed by Universal Components Limited, a company incorporated under the laws the United Kingdom, with registered office at Universal House, Pennywell Road, Bristol. BS5 0ER.
Terms of Use
By entering this website, you agree to the Universal Components Ltd terms and conditions of use. If you do not agree with the terms, please do not use this website.
Copyright of Data
This website constitutes a creation protected by copyright, as well as a database for which Universal Components Ltd or its affiliates hold copyright and manufacturing rights. All texts, drawings, photos, documents, downloads, graphics, videos and other elements of this site are protected by copyright. Any duplication, adaptation, modification, translation, communication to the public, or any other exploitation, in part or in whole, under whichever form or by whatever means, whether electronic, mechanical or by other, is strictly prohibited, except by prior written consent of Universal Components Limited.
Trademarks and Tradenames
All logos or corporate signatures of Designer Doors, Universal Components Ltd or its affiliates, are trademarks and/ or tradenames protected by law. Universal Components Ltd strictly prohibits any use of this material except by prior written consent.
Website Content Liability
This site is intended to provide general, background and sales information on the Designer Doors range by Universal Components Ltd. Whilst Universal undertakes reasonable efforts to offer accurate, complete and up-to-date information, this site, including (but not limited to) the content, materials, information and software made available through it, are provided to the user "as is" and without warranties or representations of any kind, either express or implied. Imagery used on the website is for illustrative purposes only, and whilst much care has been taken to ensure accurate replication of all product representation, the precise colour and appearance of actual product details may differ from those items shown on this website. All images, descriptive matter, specifications and advertising on this site are for the sole purpose of giving an approximate description of the goods.The access and use of this site is at entirely at the user´s own risk. Universal Components Ltd declines all liability for any damages, including (but not limited to) direct, indirect, incidental, consequential and special damages, alleged to have been caused by, or in connection with, the access and/ or use of this site or for the absence of any specific information. The company cannot be held liable for the content or the existence of third party sites, to which hyperlinks may be created. The linking and passage to any hyperlinked third party sites is at the user´s own risk. All the actions taken by the user of this website are the responsibility of the individual. Any claims associated with this website or its use, shall be wholly governed and construed in accordance with the laws of the United Kingdom.
Data Protection
Universal Components is registered under the Data Protection Act 1988. In order to carry out order instructions we will be processing data pertaining to you, and shall assume that you consent to us doing that in whatever manner is necessary and appropriate to enable instructions to be correctly actioned. {Has Universal registered as a holder of data under the terms of the act? I understand that an organisation needs only to apply as a data holder, which is a very straightforward and simple process, when we looked recently - 6 months ago - the going rate was about £35 for registration, unless your status is exempt}.
Ordering
All order dimensions are to be supplied in metric and all door designs are as viewed from the door exterior. Any size measurements given should be in accordance with the instructions provided within our downloadable measuring guide. Upon receipt of your order and payment, you will be contacted for verification. It is the customer’s responsibility to ensure the details contained within the order summary are accurate and to inform Universal Components Ltd immediately if any details are incorrect. Universal Components Ltd shall not be liable for any loss, damage or injury caused by any errors you make in measuring the dimensions for your door system. If you are uncertain as to the accuracy of the necessary dimensions, you are advised to independently verify the accuracy of the information prior to ordering any door system. This does not exclude our liability for defective products or injury caused by our negligence. It is the customer’s responsibility to choose the appropriate product based upon the information contained on our web site. If you are in any doubt as to which product to order then please contact one of our sales advisors who are on hand to assist. A product cannot be returned when it is subsequently found to be unsuitable for any reason.
Changes to Order
Should the customer change the details of the order and the company has commenced the manufacturing process, the company reserves the right to make an additional up-front charge for reasonable costs accrued to that point and for any cost differentiation between the two ordered products. If the manufacturing process against the order is sufficiently advanced it may not be possible for the customer effect a change to the order.
Order Cancellation
All of our door systems are custom built according to customer requirement, therefore orders cannot be cancelled once they have been processed and confirmed to the factory. Any door system orders which are cancelled after this point (irrespective of reason) will be charged at 70% of the original order value to contribute towards accrued design, manufacturing and administrative costs. This cost percentage will be retained by us on a non-returnable basis and no credit alternative can be offered in exchange, therefore as all orders are paid in full at time of order processing, a 30% refund shall be made to customer in these circumstances. Any orders cancelled before the factory confirmation may be subject to a charge to cover costs for administration, card fees, etc.
Contract Cancellation
by Manufacturer Universal Components Ltd reserves the right to cancel any order without prior notice. We will write and tell you about any cancellation within 48 hours a cancellation decision. If circumstances require us to cancel an order, we will refund the amount in full and any other payments you have made under the contract but we will have no further liability to the customer.
Payment
All orders for door systems and components/ spares must be paid for in full prior to order processing. We accept all major credit and debit cards including Visa, Delta, Maestro, Electron & Cirrus, as well as cheques. Your order details must include your exact billing address and telephone number and must match those which your credit card bank holds on file for you, as incorrect information will cause a delay in order processing. Your order will only be processed once authorisation of your card has been properly received.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information, Universal Components Ltd have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If customer payment has already been charged and the order is subsequently cancelled, we will immediately issue a credit to your account to the value of the incorrect marked price (including delivery charges).
Delivery Schedule
Any time or date specified by us as a delivery slot is provided in good faith but is given and intended as a provision only and the company shall not be liable for any loss, damage or expense arising from delay in delivery and/ or installation. The Company generally offers a 15 working day lead-time and will do all that is reasonably possible to meet the delivery period advised to you. In the case of unforeseen circumstances beyond reasonable control of Universal Components Ltd (including equipment breakdown, weather or traffic) we shall contact you and agree an alternative date. Although we will make best endeavours to meet the outlined delivery schedule, Universal Components Ltd shall not assume responsibility for any failure to deliver ordered products within these stated time frames. Our service team will aim to contact customers awaiting delivery 24-48 hours before the date of delivery to confirm an AM or PM delivery slot. Whilst our deliveries fall into AM or PM delivery slots, our service team can request the driver to contact you on the day of the delivery to provide an estimated time of arrival, however this any such timings are provided as guidance only and cannot account for unforeseen circumstances.
Consignment Delivery
Due to insurance guidelines, delivery personnel are unable to enter private residences. The recipient of the goods is responsible for any additional lifting once the initial delivery has been made. The package as delivered shall be two person lift only, it is the customer’s responsibility to ensure that adequate resource is on hand for movement/ handling of the door system on the stipulated delivery date. Please note that all deliveries will be made to ground floor only and if we are unable to deliver because you are out or if we cannot deliver to the curbside of the property, we may charge for re-delivery. Customers do not necessarily have to be present at time of delivery, but in these instances we would require advance permission to deliver in your absence.
Please note that the delivery contractor will not take away packaging material, also it is essential that this packaging is retained until installation is complete, as any door returns need to be made in their original packaging.
Goods Receipt Procedure
All of our door systems are checked in full before dispatch from the factory, however it is important to check your goods upon receipt to ensure they are the correct size and style and undamaged. The delivery contractor will ask you to inspect the door and sign for receipt in good condition, when doing so visible transport damage must be detailed and noted clearly by you at the time of receipt on the delivery note for a claim to be entertained. Should any discrepancies be evident, the word “damaged”¯ must be written on the driver’s notes. No liability whatsoever will be taken by Universal Components Ltd or our chosen carrier when a clearly signed Proof of Delivery note has been obtained even where the words “not checked”¯, “unexamined”¯ or words to that effect have been marked by the receiving customer, such annotation shall not render the company liable for any shortage or damage subsequently discovered. Risk in the goods sold passes to the customer upon delivery, whether or not a signature of receipt has been obtained.
Goods Acceptance Criteria
Customers should be aware that once any permanent alteration to the door system has been made (including drilling etc), you will be deemed to have accepted the goods as supplied. Unfortunately, Universal Components Ltd cannot replace a faulty or incorrectly supplied door if any alterations have been carried out. If a third party has been engaged to carry out the installation it is crucial that they thoroughly check the consignment for completeness prior to any drilling or permanent alteration to the door system.
Installation
Always check the size of your new door framework against your doorway aperture before removing the old door and frame. Unless highly competent at home DIY, we strongly recommend use of a competent or qualified contractor to carry out the door installation work as it is well recognised that the majority of damage claims to door systems are due to incorrect installation. Universal Components Ltd recommend that you do not book an installation contractor until your order has been received and checked. Appropriate care must be taken when installing your door system and in following the specified installation guide instructions available from this website. Universal Components Ltd shall not be liable for any loss, damage or injury caused by failure to follow the installation guide instructions. This does not exclude our liability for defective products or injury caused by our negligence.
Planning permission
It is the customer’s responsibility to find out if planning permission or building regulations approval is needed for the goods. Universal Components Ltd will not be liable for any costs, expenses, loss, or claims for compensation or any other liability arising directly or indirectly as a result of you not getting planning permission or building regulations approval where these are applicable.
Damage or Product Fault Notification
If you are unhappy with any part of a supplied product, it is imperative that you do not begin door installation and contact us on our 0800 073 1899 freephone number. Any shortages or damages must be reported within 48 hours of your delivery date (any items reported missing or damaged after this time will be deemed chargeable) and notification should be supplemented by written notification within 7 days of goods receipt, by post or email (support@designerdoorsonline.co.uk). In such circumstances the door system and its packaging should be kept for our inspection. Please quote your order number within all communication and include a full description of the fault, along with photographs where possible. In the event that your designer door system has a manufacturing defect requiring replacement, our liability will extend to the replacement of the faulty goods but will not cover responsibility for any consequential costs such as those incurred by booking a third party for system installation. Any appropriate remediation will be made once the door system has been returned and inspected at our facility. Returned door systems must not be altered/ modified in any way and must be returned in their original packaging. Please note that we cannot accept warranty claims against goods that are damaged after delivery where this is due to the negligence of the customer, the customer's installation contractor or any other third party. Should a customer arrange their own transport for a product return, they do so at their own risk, Universal Components Ltd cannot be held responsible for goods in transit, other than for couriers contracted by us. The customer must arrange and pay the cost of insuring and returning the goods to the manufacturing plant, or at customer request we can collect the product and deduct the delivery and return cost from any refund applicable. In the rare occurrence that an item is damaged prior to, or during dispatch and a replacement/repair is necessary the original lead time may be re-instated from the date that the damage was reported.
Warranty
Universal Components Ltd warrants to you that its products will be free from defects in material and workmanship under normal use and service in respect of the wood grain effect finish for ten years from the date of purchase. If you are experiencing any problems with one of our products, please contact us as soon as possible using the contact details provided below. We may arrange for the product to be inspected on site or returned to us for inspection at our own cost. If a product is found to be defective, we shall arrange for the product to be repaired or replaced or for the cost of the product to be refunded to you. You may be required to present proof of purchase by way of original receipt or warranty card registration to us. Unless the products were defective when they were sold to you, these warranties do not apply where products have not been handled or used as prescribed within the product operating, maintenance and care instructions and these warranties do not cover any loss, damage or injury caused by any accident, misuse, abuse or negligence by you. These warranties do not affect or limit any other legal rights you may have.
Our Service Promise
We aim to supply high quality products in as efficient a manner as possible, but there are rare occasions when mistakes are made through human error. Should this occur we will do our utmost to rectify any problems as quickly as possible. If you are unhappy with your purchase or our service delivery please contact us on our freephone hotline on 0800 073 1899 or email us at support@designerdoorsonline.co.uk.
Please do not hesitate to give our service team a call should you need any further advice. We trust you will accept our guidelines, and appreciate that any deviation from our advice may limit or invalidate any warranty on the product.
Complaints procedures We aim to provide a fully satisfactory service, in the event that this is not the case Universal Components Ltd undertakes to look into any complaints promptly and do what is reasonably achievable to resolve the position.
